Privacy Policy

Effective Date: 1 – 9 – 2025

SalaamTrip.com (“SalaamTrip”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.SalaamTrip.com) and use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to all users of SalaamTrip.com and covers:

  • Website visitors
  • Registered members (Personal and Business Memberships)
  • Customers booking travel, hospitality, or related services
  • Partners, suppliers, and affiliates interacting through the site

This Policy is governed by the laws of Brunei Darussalam, particularly in alignment with Brunei’s emerging Personal Data Protection principles, and incorporates best international practices.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name, gender, nationality, date of birth
  • Contact details: email address, phone number, mailing address
  • Passport details, visa information, and identification (for travel bookings)
  • Payment details (processed securely via third-party providers; SalaamTrip does not store card data)
  • Loyalty program or membership registration data

b. Technical & Usage Data

  • IP address, browser type, operating system
  • Device information, cookies, and tracking technologies
  • Pages visited, duration, and usage behavior

c. Special Categories (if voluntarily provided)

  • Dietary requirements (halal/vegetarian, allergies)
  • Health or wellness preferences (for retreats, tours, or insurance purposes)
  • Religious travel preferences (e.g., Umrah, heritage tours)

3. How We Use Your Information

We use your information for the following purposes:

  1. Booking & Service Delivery – to confirm, process, and manage your travel and hospitality reservations.
  2. Membership & Loyalty – to provide benefits, discounts, and account management.
  3. Customer Support – to respond to inquiries and provide assistance.
  4. Marketing & Communication – to send updates, offers, and newsletters (opt-in required).
  5. Compliance – to meet legal, regulatory, and security obligations.
  6. Analytics & Improvements – to improve site functionality, services, and user experience.

4. Cookies & Tracking

SalaamTrip.com uses cookies and similar technologies to:

  • Improve website performance and personalization
  • Track usage analytics (via tools such as Google Analytics)
  • Support login sessions for members

Users may disable cookies via their browser settings; however, some site functions may not work properly.

5. Disclosure of Information

We may share information with:

  • Service Providers & Partners (airlines, hotels, tour operators, payment processors) strictly for fulfilling bookings.
  • Affiliated Entities within the Global Halal Consortium for operational and loyalty purposes.
  • Legal & Regulatory Authorities in compliance with Brunei law or international travel regulations.

We will never sell or rent your personal data to third parties.

6. International Transfers

As SalaamTrip operates globally, your personal data may be transferred to other jurisdictions where our partners or service providers are located. We will take reasonable steps to ensure equivalent protection in line with Brunei and international standards.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • SSL encryption on SalaamTrip.com
  • Secure hosting and firewalls
  • Role-based access controls for staff
  • Limited retention of sensitive data (passport/ID copies stored only for travel processing, then deleted)

8. Data Retention

We retain personal data only as long as necessary to fulfill bookings, comply with legal requirements, or maintain membership accounts.

  • Booking data: retained up to 7 years (for regulatory/tax purposes).
  • Membership accounts: retained until user requests deletion.
  • Marketing subscriptions: retained until user opts out/unsubscribes.

9. Your Rights

Under Brunei law and international standards, you have the right to:

  • Access your personal data we hold
  • Rectify inaccurate or incomplete data
  • Withdraw Consent for marketing or processing (where applicable)
  • Request Deletion of your data (subject to regulatory retention requirements)
  • Lodge a Complaint with Brunei authorities or relevant data protection bodies

Requests can be made by contacting: info@salaamtrip.com

10. Children’s Privacy

SalaamTrip does not knowingly collect data from children under 18 without parental consent. Parents/guardians may request deletion of children’s data at any time.

11. Third-Party Links

Our website may include links to third-party websites (e.g., airlines, hotel booking engines). We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to this Policy

SalaamTrip may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.” Users are encouraged to review periodically.

13. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy:

Data Protection Officer
SalaamTrip.com
Operated by HT Corporation (B) Sdn Bhd – Regional Head Office, Brunei
📧 Email: info@salaamtrip.com

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Who we are

Our website address is: https://salaamtrip.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://salaamtrip.com/privacy-policy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.
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